Negotiation Excersise Hr 598

Negotiation Exercise1: Alpha Electronics PM 598 November 26, 2011 My experience as a customer when reverting a product has been neutral. galore(postnominal) products that I leveraging be clothing heads. The common question I engage been asked by customer service, if thither was anything wrong with the power point or if I would like to exchange the item. When I purchase electronic items, I am usually asked the same thing. The solo difference is that based on the contract store phase _or_ system of government when purchasing an electronic item, if the item is not faulty there is a restocking fee. The polishs for both parties argon to light upon a win-win place and satisfaction. 1) What atomic number 18 the lasts of the negotiation from the perspective of distributively party? a. The goal of the customer service representative is to drive off the customer is well-provided with his or her merchandise and to stop up they are a iterate customer as well as nurturing a semipermanent relationship. The goals are to apply a win-win for the customer and the retail business. b. The goal from the customers standpoint is to have a pleasurable fork over experience and to collect a extensive hark back or obtain merchandise at a deductive reasoning for his or her troubles.

From a personal experience of managing the customer offsprings, I prime that many customers take an unethical approach when returning merchandise. Many items have been worn, some items are missing tags or the customers do not have the receipt. The st ore return indemnity is verbalize on eh ba! ck of the receipt concerning the deadline and once the customer is make of aware of this the customer becomes irate but we of all term have to refer them back to the store return policy. 2) What are Saras goals and objectives in her role as a returns employee? c. To look the customer is experiencing a pleasant return experience and to go out that she is following the retails return policy. Saras objective is to communicate the retails return policy and ensure the customer...If you want to get a good essay, order it on our website: OrderCustomPaper.com

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